SEE . SUPPORT . SOLVE
Reduce response times, minimize unnecessary customer visits and improve first-time fix rates with AIRe Link – a professional browser-based visual remote support tool. Easy to use and ready whenever you are, AIRe Link means providing real-time assistance to your customers across the globe couldn’t be simpler.
In just two clicks, AIRe Link’s visual assistance software shows you what your customer sees, so you can start supporting them with our advanced visual navigation tools in seconds – no app or technical training required.
How it Works
Remote assistant sends the invitation to an AIRe Link session via e-mail or SMS.
Open in Browser
Customer clicks the link to join the session, without any app installation.
Start Support Session
The remote assistant can see what the customer sees and guide them visually.
Saves Time & Effort
AIRe Link reduces the need for travel and increases first-time fix rates, so you can solve your customers’ issues quickly and easily.
Better for Business
Your teams can be more productive and collaborative with less time spent travelling – good for you and your customers too.
AIRe Link keeps both employees and customers safe by avoiding unnecessary contact in hazardous industries or at times of health crises.
Improves Customer Experience
Solving issues remotely makes your team more efficient and effective, so they can provide better support to more of your customers.
Who is AIRe Link for
AIRe Link enables engineers to provide their expertise to customers without the costs and hassle of travelling.
Technical support assistants will be able to see first-hand what the customer is seeing, so they can resolve issues quickly and easily.
Training & Support
Employees can share expertise and support each other, regardless of where they are physically located.